Organizational Identification as a Moderator in the Relationship of Positive Psychological Capital and Organizational Citizenship Behavior: Insights from Healthcare Professionals in a Digitalized Context

Abstract

Qualitative performance measured through organizational citizenship behavior (OCB) warrants additional scrutiny when employees are withdrawn from physical workplaces due to increased digitalization in post-pandemic order. To investigate this, we relied on two important antecedents of OCB, viz., PsyCap and OI. Furthermore, we tested the effect of OI as a moderator in the relationship between PsyCap and OCB. Drawing on a sample of 308 healthcare professionals (who worked from home) in the pharmacovigilance industry, we tested the model using partial least squares structural equation modeling. Results suggest a significant and positive association between both determinants of OCB. However, the effect of OI as the moderator in the PsyCap and OCB relationship was found to be insignificant. Lastly, we discuss the implications of the study.