A Cross-sectional Study of Ex-Servicemen Perception and Satisfaction on their Resettlement Institutional Infrastructure in India

Abstract

In the armed forces, more than 60,000 Ex-Servicemen retire from their services every year and need resettlement-related support to adapt to civilian work life. Several institutions provide resettlement and welfare-related assistance to the Ex-Servicemen. Does the assistance and training provided by the resettlement institutions fulfil the employability expectation of the Ex-Servicemen? Against this backdrop, the study adopts the five-point Likert scale summative score to measure the perception and level of satisfaction of Ex-Servicemen relating to their resettlement institutional infrastructure. In addition to the above, discover an association and identify the significant variation in their satisfaction levels based on the retirement rank and registration status. The major findings highlight that the majority of the Ex-Servicemen are not satisfied with the services provided by the resettlement institutions, and there is a significant association between their level of satisfaction and retirement ranks. Similarly, it exhibits that their satisfaction scores on resettlement institutional infrastructure significantly vary based on their retirement ranks.