Emotional Labour: A Bibliometric Analysis and Implications for Future Research

Abstract

This study aims to review the diversified and extant literature on sustainable finance and the performance of financial institutions using the Bibliometric and Theories, Contexts, Characteristics, and Methodologies (TCCM) framework by selecting quality papers from the Scopus and Web of Science databases. The study shows that sustainable financing and financial institutions’ performance is an emerging field of study, gaining momentum in emerging economies. The study presents top authors and journals, most productive countries, co-occurrence of keywords, and co-citation network by conducting bibliometric analysis. The study investigates major theories, methodologies, and independent and dependent variables used by the studies along with the context of the study. The study concludes that sustainable practices, sound relationships with all stakeholders, financial and non-financial information disclosure, and sound management practices enhance financial institutions' sustainable performance. The study will be a helpful yardstick for financial institutions' policymakers, regulators, and executives in their institutions' policymaking, regulation, and efficient operations. The study will motivate a business person to follow sustainable practices in their business. Besides, the study will be useful for the researcher and academicians in identifying future research discourse.